Shipping Process

Please allow 2-5 business days for your order to be processed.  Processing time is the period after your order is placed and the order is transmitted to our fulfillment center and the item(s) are being prepared for shipment.

Once the shipping label has been created, you will receive an email with a tracking number.

Most orders are processed and shipped during regular business days, Monday to Friday, excluding statutory holidays.  The Shipping companies we use do not deliver to PO Boxes so a full physical street shipping address must be provided. At the moment we only ship to Canada.

Once an order has been processed, orders are estimated to arrive approximately 1 to 5 business days after shipping from the warehouse. Please note that shipping to select rural or remote destinations may result in extended shipping times.

We always try our best to keep our inventory online up to date, however, there are times when an item that is available online can be out of stock due to synchronizing times with our inventory system.

We reserve the right to modify shipping rules at any time without notice.

Cancel an Order

To cancel your order you must contact us by email at [email protected] or via telephone during our opening hours (opening hours are 8:30 am to 5:50 pm EST Mon to Fri).  Please state clearly your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason. Orders are not considered canceled until confirmed by HomeMed. We will do our best to accommodate your cancellation request, however, we are unable to accommodate cancellation requests once your order has begun processing.

If your order has begun processing or shipped and you wish to return the item, please refer to our Return Policy.