Your purchase from homemed.ca come with a 30-Day money back guarantee (some conditions apply). If you are not satisfied with your purchase, for absolutely any reason whatsoever, simply complete the RMA form and notify us to get a Return Merchandise Authorization (RMA). Once you have received the RMA, you may ship the product back us.

We accept returns on products after 30 days from the date of order delivery. The items must be returned in their original packaging so that the item is available for reselling. HomeMed does not accept returns with items out of their original packaging and we do accept returns after 30 days for a higher restocking charge.

Please note:

  • All transactions are in Canadian Dollars
  • A REFUSED delivery is considered a RETURN, and the appropriate return policy applies
  • Customer pays for freight to return the product
  • The product should be in the condition it was received, unused, and in the original box and/or packaging, except for hygienic products. The original packaging for hygienic products must not have been opened.
  • Please do not write anything on the package being returned including RMA# or address
  • A 25% restocking fee applies to returns between 31 to 60 days after invoice date.
  • A restocking fee will be waived if the customer is placing another order at the same time as requesting an RMA.
  • Used items are not eligible for return and are covered under their respective warranties.

ITEMS SHIPPING FROM CANADA

Full Refund

We offer a full refund on all:

  • Transport chairs
  • Standard manual wheelchairs
  • Lightweight manual wheelchairs
  • Folding ultralightweight wheelchairs* (except for the 9000, etc)
  • Recliner wheelchairs
  • Heavy duty transport wheelchairs
  • Walkers
  • Rollators
  • Wheelchair accessories (bags, ramps & attachments)

10% Restocking Fee

There is a 10% restocking fee on all:

  • Electric Wheelchairs
  • Electric Scooters
  • Heavy duty wheelchairs
  • Volume sales
  • Karman products

15% Restocking Fee

There is a 15% restocking fee on all:

  • Lift chairs
  • Patient Lifts

Sorry, No Returns

We cannot accept returns on all:

  • Hospital beds
  • Mattresses
  • Ultra lightweight ridged frame wheelchairs
  • Custom wheelchairs
  • Court wheelchairs
  • Sport wheelchairs
  • Built to order items
  • Wound care
  • Wheelchair scales
  • Wheelchair Cushions
  • Back Cushions
  • Tempur-Pedic cushions
  • Invacare 9000 series reclining wheelchairs
  • Incontinence Products
  • Nutritionals
  • Bath Safety products
  • Adaptive Strollers
  • Harmar Products

Open Box Specials

  • Open Box Specials are new products that were ordered incorrectly or may have slight imperfections. These Specials are non-returnable and do not include any in-home service.

Refused Deliveries/Packages

  • If packages are refused at the point of delivery, you will be responsible for the return shipping.

Reimbursement

Once the product has been returned, inspected and deemed in saleable condition, you will receive reimbursement by the same means of which you purchased.  Refund will be subject to a 15-25% restocking fee.  The restock fee is waived if a reorder is placed at the same time the RMA request is made.  This process can take 10-14 business days.  Please remember that credit card reimbursements depend upon your bank. It is the customer's responsibility to cover any shipping/insurance cost for the item to be shipped back.  Please note that shipping/insurance charges are non-refundable.

25% restock fee on ALL Scooters.

Products under Warranty

Under the terms of the DeVilbiss warranty, it is the customer’s responsibility to adequately package all warranty returns. We strongly advise you to use the original DeVilbiss packaging to protect the product from freight damage. If you do not have your original packaging, replacement packaging may be purchased by calling customer service. If you decide to ship the product in any other packaging, you will be responsible for any and all shipping damage to the product. A product that is received by DeVilbiss with shipping damage will be handled as a billed.

Oxygen concentrators: If the machine was used for over 10 hours, the unit will have to be returned under warranty for repair.  Return shipping label and packaging is not included, it is the customer's responsibility to properly package and ship the item back.  Repairs can take 2-4 weeks.

Cancel an Order

To cancel your order you must contact us by email at cs@homemed.ca or via telephone during our opening hours (8:30 am to 5:50 pm EST Mon to Fri).  Please state clearly your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason. Orders are not considered canceled until confirmed by HomeMed. We will do our best to accommodate your cancellation request, however, we are unable to accommodate cancellation requests once your order has begun processing.

If your order has begun processing or shipped and you wish to return the item, please refer to our Return Policy.

We reserve the right to modify our Return Policy at any time without notice.

Thank you!

We again thank-you for shopping at HomeMed.  Our goal is to ensure that all our customers are satisfied with all their purchases.  If you have a product that you wish to be returned, please contact us by phone at 1-844-335-8631.

We reserve the right to modify our Return Policy at any time without notice.

RETURN MERCHANDISE AUTHORIZATION FORM