Your purchase from homemed.ca come with a 30-Day money back guarantee (some conditions apply). If you are not satisfied with your purchase, for absolutely any reason whatsoever, simply complete the RMA form and notify us to get a Return Merchandise Authorization (RMA). Once you have received the RMA, you may ship the product back us.
We accept returns on products after 30 days from the date of order delivery. The items must be returned in their original packaging so that the item is available for reselling. HomeMed does not accept returns with items out of their original packaging and we do accept returns after 30 days for a higher restocking charge.
- All transactions are in Canadian Dollars
- A REFUSED delivery is considered a RETURN, and the appropriate return policy applies
- Customer pays for freight to return the product
- The product should be in the condition it was received, unused, and in the original box and/or packaging, except for hygienic products. The original packaging for hygienic products must not have been opened.
- Please do not write anything on the package being returned including RMA# or address
- A 25% restocking fee applies to returns between 31 to 60 days after invoice date.
- A restocking fee will be waived if the customer is placing another order at the same time as requesting an RMA.
- Used items are not eligible for return and are covered under their respective warranties.